Shipping & Returns

SHIPPING POLICY

Your items will be despatched within 3-5 working days, they will then be despatched with Royal Mail on a 48hr tracked service. Bank holiday orders may take slightly longer!

Ocean Pups Boutique are not responsible for any delays caused by Royal Mail - this is out of our control. If you have not received your order 1 week after your despatch email please contact us via email.

Our delivery charges include:

  • Uk 48hr standard tracked delivery -
    £3.50
  • E.U delivery - £9.50
  • International delivery - £12.50

We are not responsible for any additional charges including - taxes, custom charges, import fees that may incurre whilst shipping outside of the UK.

 

RETURNS

To be eligible for a refund, please ensure your items have not been worn (other than trying on the products), in good condition and haven't been washed - the item(s) should be in the same condition that you received it.

Ocean Pups Boutique have a 14 day return policy, you have up to 14 days to request a return.

Please ensure the items) are securely sealed in the packaging - please make sure to put your name and order details inside.

We would recommend posting the items) on a track delivery service and keeping the proof of postage.

If you have any questions, please contact us at: oceanpupsboutique@hotmail.com 

You will be notified once the item(s) have arrived, been inspected and if it has been approved or not. You will be refunded back to the original payment method - refunds can take up to 3-5 working days depending on your bank.

​Returns received within the 14 days will receive a full refund minus the shipping costs.

​Unfortunately we do not accept exchanges, if you would a different size, colour etc. raise a refund and place a new order.


DAMAGES

If your item arrives damaged/faulty please contact us via email within 7 days of receiving the item(s). If you have received the wrong items or you have an issue with the order contact oceanpupsboutique@hotmail.com as soon as possible. If we have made a mistake we will cover the shipping costs.

​

If you have a fault please can you send across an email with the following information:

  • Forename and surname

  • Order number

  • If you are unable to locate the order number please send across your delivery address.

  • Photos of the damage/fault.